Resume
Professional Experience
Associate Banker
JPMorgan Chase & Co. October 2023- Present
- Engaging clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
- Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Educating clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
- Building relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified.
- Assisting clients and the branch team by helping with new account openings when needed.
- Performing branch operations which may include managing cash devices (e.g., cash vault, ATM, etc.) while adhering to all bank policies and procedures.
Event Server
Buckboard Catering & Events September 2022- October 2023
- Collaborated with my team to provide outstanding service during weddings, corporate events, and private parties.
- Assisted in event setup and breakdown, ensuring proper arrangement of tables, chairs, linens, and decorations.
- Efficiently served food and beverages, adhering to high-quality standards and dietary restrictions.
- Responded promptly to guest inquiries and addressed any concerns to ensure a seamless event experience.
- Offer recommendations and answer questions about menu options, beverages, and event details, demonstrating extensive product knowledge and enhancing guest satisfactions.
- Sought opportunities to exceed guest expectations to provide exceptional service and memorable event experience.
Busser/ Food Runner/ Expo
The Prado at Balboa Park June 2021- September 2022
- Helped provide a positive and memorable dining experience by offering great customer service.
- Helped guest's with questions regarding the menu, allocating to a guests needs if dietary restrictions applied.
- Ran guest's food and checked the order if it was done correctly and was up to quality standards, ensuring food arrived to the right table out of 100 tables, including large and private parties.
- Continuously upsold the bill by referring to desert, more drinks, bottled water in a way that showed significant results.
- Properly sanitized tables and swept the floors quickly and effectively maintaining a clean and honorable restaurant.
ESRI
The Cohn Restaurant Group July 2022
- Helped bring in the highest revenue made in one day made by a restaurant totaling over $1,000,000 in profit.
- Helped serve 21,000 people for a large company buyout.
- Learned how to work and maintain focus while dealing with many customers at a time.
- Oversaw the Cascades, Fleet & Science, and Natural History Museum sections in Balboa Park.
- Managing the north side of Balboa Park including training temp and regular employees' days prior and day of the event.
- Helped set up and take down the even held at Balboa Park.
Lead Host
The Brigantine Inc. June 2020- June 2021
- I provided a positive and memorable dining experience by up keeping a high end ambience across the restaurant when interacting with guests.
- Through the phone or in person I answered any questions and offered suggestions about the menu items to a guest ensuring their decision to dine at the establishment.
- Trained new hosts and helped them meet and exceed employee standards to ensure a positive work expireince.
- I oversaw the floorplan and spaced-out seating between servers and bartenders to avoid a influx of a rush to ensure a positive dining experience for guests.
Awards and Academic Accomplishments
Mental Health Awareness Advocate
San Diego Unified School District May 2022
Student Services Director- Peer Mediation
San Diego Unified School District August 2021- June 2022
Athletes Training Athletes Club (Co-Founder)
San Diego Unified School District August 2020- June 2022
Circle of Friends Club (Co-President)
San Diego Unified School District August 2018- June 2022
Education
Associate of Business Marketing Grossmont College, San Diego, CA (June 2024, In Progress)
High School Diploma
Patrick Henry High School, San Diego, CA (June 2022, GPA 3.85)
Statement
Welcome to my journey in the professional world, where I thrive on understanding challenges from the audience's point of view. Even though I am young, I have developed critical skills to excel in problem-solving, brainstorming ideas, testing solutions, and gauging their impact—all while reflecting on the process from the client's perspective. For instance, in my current role, I pay close attention to what resonates with clients, ensuring they receive essential information most effectively. I craft products that enhance the overall client experience by truly knowing my audience and their needs, delivering the best product possible for the consumer.
Throughout my career, I've consistently demonstrated the ability to rapidly grasp and comprehend intricate business models, products, and customer dynamics. My sharp insights into market dynamics, including financial performance, key objectives, challenges, and competitive landscapes, lay the groundwork for strategic decision-making. I found it helpful to consistently develop these skills whenever possible, from running clubs at school to directing a team to deliver a massive event.
I Possess excellent analytical skills and excel in structuring complex problems, ensuring a systematic approach to finding creative solutions. For example, I navigated multiple large events during the pandemic and was constantly thrown into different plans to comply with guidelines while expanding the event's footprint, making it even better than initially planned. My track record speaks volumes about my initiative—setting and achieving challenging goals while embodying entrepreneurial leadership.
I have excellent communication skills with different cliental regions spanning the youth and conveying to older demographics. Having a variety of different grasps of knowledge and sway helps me be able to be more useful in situations. Despite my youthful appearance in my profile picture, I frequently find myself in leadership roles and have been entrusted with various responsibilities, including engaging with clients to ensure the highest standards are met for any given task.
Fueled by my intellectual curiosity, I possess a talent for quickly gaining expertise in various subjects. I'm proficient in various technological systems, utilizing tools like Excel, PowerPoint, Canva, Adobe, Final Cut Pro, and Logic Pro to deliver projects with precision and clarity.
In the ever-evolving marketing landscape, I stay ahead by embracing the latest trends across various fields, from client database administration to digital content, email marketing, automation, social media, and account-based marketing.
My proficiency extends to my presentation, assistance, and ease when collaborating with more senior-level executives. I have had no issues meeting deadlines and exceeding expectations, which is the foundation of my work ethic. Leading cross-functional teams is a strength, coupled with robust organizational skills honed since I was in school. My found strengths in marketing ensure there is a seamless project execution.
Adaptability and curiosity drive my tech-forward orientation, enabling me to stay at the forefront of industry advancements. In the ever-evolving industry, I do independent research to enhance all projects and do in-depth market research to ensure success with my work. My online portfolio is a testament to my multifaceted skill set, reflecting a holistic approach to user-centric design, strategic thinking, and effective leadership in the dynamic realm of experience design and marketing.
Should there be one thing to take away from this extensive explanation of my skills, I hope one thing resonates with anyone whom may read this statement- that my passion for continuous learning and quick adaptability define not only my professional approach but also my commitment to delivering exceptional results in any project.